If you register yourself for a customer login and save your address and payment data, you won’t have to enter your complete data during the next order. It’ll be enough to login with your e-mail address (user name) and your password.
Your saved data will be shown to you then. You can pursue the order status, e.g. wether your delivery is on its way.
You can pursue the delivery status of your order under “Your account“ at any time.
I have forgotten my password?
An error message appears "There’s no login"?
If this message appears, you either haven’t registered yet or you’ve entered a wrong e-mail address (user name). Please enter exactly that e-mail address as user name that you have chosen during the registration of your customer account.
How can I change my password or other data afterwards?
Very easy: Just login and see the link “your account” top left. Click on it and you can edit your account, e.g. change your password, administrate your addresses (delivery address, invoice address), change newsletter subscriptions and more.
Is there a minimum order value?
You can indicate the prices in the shop in 5 different currencies: euro, British pound, Swedish crown, Danish crown, Polish Sloty and Swiss franc. Please, have understanding for the fact that a payment is possible only in euro. So it is converted during the order process always into euro
Do I receive an e-mail confirmation after the purchase?
You receive a notice of arrival for each order, where you can find all relevant data for the processing of your order. E.g. delivery address, invoice address, ordered items, transfer data etc..
How can I delete my account?
How can I remove products from the basket of goods?
The products which you have selected till now are listed in the basket of goods. To remove a product from the basket of goods click on the button “remove”, which is next to each article position. After that you have to “update” and the item will be removed from the basket of goods.
If a problem should arise:
If problems should arise against expectations, please contact us via e-mail: email@example.com or via our contact page. Please, describe the problem as exactly as possible, important details are among others: your customer number, error messages of the system as well as the browser used by you.