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Condition of use

Allgemeine Geschäftsbedingungen Stradivarishop

Download as PDFGeneral Terms and Conditions of Trade

Stradivarishop
Geigenbaumeister Haat-Hedlef Uilderks
Große Petersgrube 12
D-23552 Lübeck
printinfo@stradivarishop.eu

1. Your revocation right

You can revoke your order without giving reasons by letter, fax or e-mail or by return of the product within two weeks upon the receipt of the product. To keep the revocation period it’s enough to send the revocation or to return the product in time.

The revocation has to be addressed to the luthier master Haat-Hedlef Uilderks, Große Petersgrube 12, D-23552 Lübeck, fax +49 (4 51) 7 02 05 08, e-mail: info@stradivarishop.eu

The performances (and drawn uses, e.g. interest) received on both sides have to be returned in the case of an effective revocation. The following items are excluded from the right of return and exchange:

strings, cd´s, rosin, polish, moistener, as far as they were unsealed and used by the customer. If you return the received products completely or partly in a deteriorated condition, you have to pay an adequate compensation. This does not apply to the surrender of goods if the deterioration of the product can exclusively be explained by examination, as it would have been possible for you in the retail shop. Of course you can avoid the duty of compensation if you don’t handle the product like your property and if you avoid everything affecting its value. Items capable for the parcel shipment have to be returned. Items not capable for the parcel shipment are collected from you. You have to bear the costs of the return, if the delivered product corresponds to your order and if the price of the returned item doesn’t exceed an amount of EUR 40.00 or if you – at a higher price – haven’t reciprocated or paid the partial payment contractually agreed on at the time of revocation. Otherwise the return is cost-free for you. Obligations concerning the refund of payments need to be fulfilled by you within 30 days after sending of your revocation.

2. Effectiveness of the contract

The contract becomes effective only with the dispatch of the ordered product to you by us.

With your order you place a binding offer to conclude a contract with you. You place an order by entering all details during the process of ordering and finally by sending the order form to us using the button ”order“ in step “place an order”.

We accept your offer (your order) regarding a contract conclusion by sending the product to you.

If you order in our onlineshop, the contract becomes effective with:


Stradivarishop

Luthier master Haat-Hedlef Uilderks

Große Petersgrube 12

D-23552 Lübeck

info@stradivarishop.eu


3. Saving of the contract text


We save your order as well as the order information entered by you. If you should wish a printout of your order, you have the possibility of printing an order confirmation. After passing through the order process with the final step and after activating the button ”Confirm order“ you receive the note ”Your order has been completed sucessfully“ on your screen! You have the possibility of printing your order with all entered data here. In addition, you receive your order confirmation with all entered data via e-mail.

4. Customer service


Please contact our service for questions concerning your order or for complaints:

via e-mail: service@stradivarishop.eu

via telephone: +49 (4 51) 7 47 70

via fax: +49 (4 51) 7 02 05 08


5. Title retention

The delivered product remains in the property of the Stradivarishop until it’s fully paid.

H.-H.Uilderks


6. Terms of payment and delivery, delay in payment


While ordering you can choose between the following terms of payment:

- via bar cash on delivery, whereby a COD charge in the amount of EUR 4.74 arises in addition to the due costs of delivery, which are claimed by the engaged supplier at delivery. The delivery is performed by the post or another forwarding agency.

- via bank transfer upon receipt of the invoice or the product (only for registered customers).

- via direct debit. Here you have to enter your name as customer and account holder, your account code and your bank code of the credit institution with which you have an account during the order process. The due invoice amount is debited directly to your account then (only for registered customers and not for the first order).

- via prepayment. The dispatch is possible only after in-payment. The dispatch of an invoice is not possible for the first order.
-via cc powered by moneybookers

The prices expelled on this webpages are including the legal value added tax imposed in Germany (at present 19%). Only our invoice prices at the time of contract conclusion are decisive.


In the case of delay in payment we reserve the raising of dunning costs.

Costs of delivery and transportation
Germany:
below 50 Euro 2,55 Euro
exceeds 50Euro free
Only for rental instruments: violins and violas
5.90 Euro
Only for rental instruments: Cello
from 8,90

to 45 Euro
EU for strings and accessories
 3,90 Euro
Switzerland for strings 5,75 Euro

EU for cases,bows and instruments

16 -45 Euro
Switzerland cases, bows and instruments 30-45 Euro
Please ask for the dispatch costs for deliveries outside the EU and to islands within the EU.
Please note that if you import goods into Switzerland additional customs duty and sales tax. These costs are not included in the shipping costs included. The collection of duties, we can not provide information. Prices for import into Switzerland are without Tax !
The prices expelled on the webpages of the Stradivarishop are including the legal value added tax imposed in (at present 19%). Only our invoice prices at the time of contract conclusion are decisive.

7. Guarantee

The legal guarantee rights are valid.

8. Final provisions

German law is valid. Contract language is German. Download as PDF


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