1. Your revocation right
You can revoke your order without giving reasons by letter, fax or e-mail or by return of the product within two weeks upon the receipt of the product. The period starts by receiving of this instruction but not before receiving the goods by the buyer (recurring delivering of the same goods not until the delivery of the first part-delivery) and not before compliance of our duty to supply information according to article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB as well as our duty corresponding to article 246 § 3 EGBGB. To keep the revocation period it’s enough to send the revocation or to return the product in time. The revocation has to be addressed to the luthier master

Haat-Hedlef Uilderks,
Große Petersgrube 12,
D-23552 Lübeck,
fax +49 (4 51) 7 02 05 08,
e-mail: info@stradivarishop.eu

Consequences of the revocation
In case of an effective revocation the performances, benefits (and drawn uses, e.g. interest) received on both sides have to be returned. If you cannot give us back the received benefits as well as the usage (e.g. advantage of using) or only parts of it or in worse condition you have to give us compensation for lost value. You will only have to give and pay the compensation for lost value if the use or the change for the worse is due to the usage and the handling of the subject which exceeds the testing and approval of the attributes and the function of the offered product. Testing of attributes means testing and approval like in a shop which means according to what is possible and accepted in a retail shop. Revocation of products which can be sending via post If you return the received products completely or partly in a deteriorated condition, you have to pay regular postal fees and an adequate compensation as well if applicable interest etc.. This does not apply to the surrender of goods if the deterioration of the product can exclusively be explained by examination, as it would have been possible for you in the retail shop. Of course you can avoid the duty of compensation if you don’t handle the product like your property and if you avoid everything affecting its value. Items capable for the parcel shipment have to be returned. Revocation of products which cannot be sending via post Items not capable for the parcel shipment are collected from you. You have to bear the regular costs of the return, if the delivered product corresponds to your order and if the price of the returned item doesn’t exceed an amount of EUR 40.00 or if you – at a higher price – haven’t reciprocated or paid the partial payment contractually agreed on at the time of revocation. Otherwise the return is cost-free for you. Obligations concerning the refund of payments need to be fulfilled by you within 30 days after sending of your revocation. The period starts by sending your revocation right or the goods for you and by receiving the goods for ourselves.
The following items are excluded from the right of return and exchange: strings, cd´s, rosin, polish, moistener, as far as they were unsealed and used by the customer.

General advices:

a.      Please avoid damages and pollution/contamination of the goods. Please send back the goods in its original package with all accessories and all packaging components back to us. Please use a protective secondary packaging. If you do not have the original packaging any more please make sure to get an adequate packaging for necessary protection of damages in transit.

b.      Please do not send back the goods not-prepaid to us. If you wish we will repay the postal charges in advance if it is not your duty to pay them.

c.       Please consider that the mentioned letter a-b are not assumption for the affective practice of the revocation right.

16 -45 Euro